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Insights on Travel, Logistics & Infrastructure
Article
How the world’s best hotels deliver exceptional customer experience
March 18, 2024
– Luxury hotels know that the secret to top-tier customer experience is a culture of excellence.
Article
Making green logistics services profitable
March 26, 2024
– Logistics companies have struggled to commercialize decarbonized services. A new approach could help win over customers and boost...
margins while reducing emissions.
Article
The journey toward AI-enabled railway companies
March 7, 2024
– Railway companies could use opportunities created by rapidly evolving artificial intelligence technologies as a catalyst to improve...
the way they plan and deliver operations.
Article
The shifting sands of M&A in transportation and logistics
February 29, 2024
– After several tumultuous years for M&A, powerful forces are transforming the industry and shaping five new investment priorities...
for 2024 and beyond. Capitalizing on those priorities requires action, now.
Interview
Travel Disruptors: Capturing B2B growth
January 23, 2024
– Expedia Group powers many other companies’ travel interfaces and inventories. Ariane Gorin, president of Expedia for Business,...
outlines the elements of a great corporate partnership.
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Video
The hotel of the future
July 27, 2023
– In the 2030s, the best hotels will offer highly personalized guest experiences, sustainable travel options, and attractive employee opportunities.
Article
Next stop for Spanish tourism excellence: Sustainability
July 3, 2023
– Spain’s tourism sector has an opportunity to help position the country as a sustainable—and therefore more desirable—tourist destination.
Interview
Travel Disruptors: Bringing fintech to travel booking
June 5, 2023
– Hopper has acquired 100 million mobile users by offering consumer-friendly financial products and a gamified app experience, according to cofounder Frederic Lalonde.
Survey
Outlook for China tourism 2023: Light at the end of the tunnel
May 9, 2023
– With China’s travel restrictions lifted, demand is strong among Chinese tourists. Here’s where these travelers plan to go and what they’d like to do.
Logistics
McKinsey Direct
Key trends shaping China’s less-than-truckload logistics market
February 8, 2024
– The size of China’s LTL market may fluctuate in the short term, but there are promising prospects for sustained growth and economies of scale in the medium to long term.
Article
Digitizing mid- and last-mile logistics handovers to reduce waste
January 5, 2024
– Three tech-based innovations have the potential to reduce waste at handover points along the logistics chain.
Interview
Logistics Disruptors: Samsara’s Sanjit Biswas on scaling real-world impact
July 12, 2023
– Just eight years after its founding, Samsara is publicly traded with an annual recurring revenue of over $850 million. And the journey is just beginning.
Interview
Logistics Disruptors: Data-driven insights for greener shipping
June 30, 2023
– With AI’s help, ships are using less fuel and keeping people safe at sea, says ZeroNorth’s Pelle Sommansson.
Infrastructure
Article
Good, better, best: Railways are advancing their ESG agenda
June 15, 2023
– A comprehensive ESG strategy could help railway companies to advance their sustainability agendas—and address more than decarbonization.
Article
Powering the transition to zero-emission trucks through infrastructure
April 21, 2023
– The United States has committed to 100 percent zero-emission truck sales by 2040, but what needs to happen on the ground?
Article
Infrastructure technologies: Challenges and solutions for smart mobility in urban areas
March 27, 2023
– Smart mobility solutions can transform city living and improve quality of life—but are difficult to implement at scale. A collaborative, ecosystem approach could be the way ahead.
Article
How to entice travelers to change tack to track
March 20, 2023
– Understanding what informs transport choices is the first step to encouraging a shift to trains.
Featured collections
Event
Accelerating future-ready infrastructure: The best ideas from the 2024 GII Summit
Leaders who gathered at the 9th Global Infrastructure Initiative Summit discussed the solutions necessary to shape the future...
of infrastructure and the opportunities that lie ahead.
Collection
Logistics Disruptors
Global logistics has arrived at the forefront of digital transformation. Meet the companies shaping how goods will move tomorrow.
Collection
Driving the future of transport
A collection of insights from McKinsey’s Digital and Travel, Logistics & Infrastructure practices to help decision makers...
advance technological change.
Collection
Paving the way to sustainable transportation
A collection of insights from McKinsey’s Sustainability and Travel, Logistics & Infrastructure practices to help transportation...
stakeholders realize their zero carbon aspirations.
More insights
Interview
Trade’s trajectory: A conversation with Yuvraj Narayan
May 1, 2024
– DP World’s Yuvraj Narayan discusses the challenges and opportunities that port operators are seeing and how the nature of...
trade could evolve over time.
Article
The generative AI opportunity in airline maintenance
April 8, 2024
– For everyone from repair copilots to clerical assistants, generative AI can improve productivity and ease labor shortages. How...
can airlines and related companies get the basics right?
Report
Digital commerce: A growth opportunity for Greece
February 5, 2024
– Digitizing Greece’s retail and hospitality sectors could help drive macroeconomic growth by expanding digital commerce and...
the overall digital economy.
Interview -
McKinsey Quarterly
A flight plan for everyone
January 26, 2024
– Senior airline executive and inclusion advocate Michael Swiatek outlines the changes required to enhance travel experiences for...
those with disabilities.
Article
How could Panama Canal restrictions affect supply chains?
January 19, 2024
– A cap on canal transits could reroute millions of tons of cargo. Different sectors face different choices.
Article
How airlines can handle busier summers—and comparatively quiet winters
January 8, 2024
– Air travel is becoming more seasonal. What steps can airlines take to adapt to the new shape of demand?
Article
Digitizing mid- and last-mile logistics handovers to reduce waste
January 5, 2024
– Three tech-based innovations have the potential to reduce waste at handover points along the logistics chain.
Article
Watching the clock: Factors to consider for same-day delivery
December 11, 2023
– Same-day delivery is best suited to a specific set of circumstances. Six key charts reveal factors that point to rising same-day...
potential and explore alternative fast-delivery options.
Article
Tech and regionalization bolster supply chains, but complacency looms
November 3, 2023
– The race for resilience is changing the way global supply chains look and transforming the way they are run.
Podcast
What AI means for travel—now and in the future
November 2, 2023
– Travel is at an all-time high—and woes can sometimes seem widespread. Here’s how AI could help.
Article
From India to the world: Unleashing the potential of India’s tourists
November 1, 2023
– The world could see a wave of Indian travelers in the coming decade—nine charts reveal key trends and case studies of how...
destinations can attract and delight these Indian travelers.
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